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VendorWeb FAQs
Why aren’t payments I received visible in VendorWeb?
Payments are usually posted to VendorWeb within two business days of the Scheduled Payment Date. If your payment is not visible it could be because:
The payment was processed during a week when there was a holiday, delaying the posting of the payment.
A technical issue could have delayed the posting of payments by a day or two. Please check back in a day or two.
How do I obtain my Vendor Code?
You can contact the Commonwealth of Massachusetts agency you are currently doing business with and ask them for your VC (vendor code) number. The department will ask for your Tax Identification Number (TIN) which was provided on the Form W-9 or Form 1099 when you first began conducting business with that department.
Who is this payment from?
For each payment made to you the following information is provided:
Payment Number
Payment Date:
Department
Payment Ref. #
Contract Number
Line Amount
Check Amount
Department displays the Commonwealth 3-letter code and Legal Name. There is a department contact link on the payment search page which contains the department main address.
How do I review payments from a department I am currently doing business with?
When you start your search within VendorWeb, select "Sort by department" and select the department you are reviewing. This generates a breakdown of all payments made to you by that department.
My name is spelled wrong on VendorWeb. Who do I contact?
If your name is wrong on VendorWeb, please contact each Commonwealth agency that you have an active contract with.
Who do we contact to change our address information?
Please contact each Commonwealth agency that you have an active contract with.
Foster Parent Payment Questions call 1-800-632-8218
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